|The UBC Difference|
What Sets Us Apart
Here at UBC, we can confidently sell a bike and know that every aspect of the build has been properly checked, adjusted, and tested. Bikes come in partially assembled, but we go one step further and disassemble a portion of the bike to make sure all the critical areas are properly adjusted. We take this extra step to ensure your bike will be safe and minimize the need of costly repairs in the future due to the lack of proper assembly.
Our Commitment To Cycling
We are a company who believes that through cycling, we can make our environment a better place now and for future generations. We provide our cycling community with products that promotes wellness, fun, and saving the planet. We can all make a difference, so we are committed to helping many charity events by donating our products, providing free tech support, and bringing awareness to these events.
Our Commitment To You
We recognize that customer service is important to our customers, so we have trained our staff around this idea. If you ever feel like we have not excelled in this area, please feel free to contact us and we will make it right. We like to know when we exceed your expectations, so if you had a good experience, please tell a friend and tell us.
With the amount of different bicycle options on the market it can be hard to find exactly what you’re looking for. Our sales staff is trained to listen to our customer’s needs and match them to the right style of bicycle.
Determining the right size of bike will make your riding experience more enjoyable; using the FIT KIT fitting system we will take four important measurements from your body to determine the right fit, we will explain what this information means and how it translates to comfort during your ride.
We are confident about our product so on new bikes we offer a Free Lifetime Guarantee on all minor adjustments. When you bring it to our attention we will make minor adjustments to the brakes, gears, and bearing areas. Labor to install parts is not included.
Service is very important, so with every new bike sold we offer three check-ups in the first year to keep your bike running at its peak performance.
BUY WHERE YOU RIDE
From your child’s first bike to your latest ride, your local bike shop is so much more than just bikes, tubes and energy bars. It is a meeting place where rides begin, stories are told, friendships are made, and laughter echoes off the walls.
It's a cornerstone of your community that provides trained staff to keep your bike running smoothly, experts to answer your questions, and exudes passion for the sport. Bike shops support your local charity ride or sponsor your local race team. They work to keep your trails and roads safe, accessible and fun and are always there with a smile when it’s your time to play.
Support your local bike shop, support your local community.