Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Our Commitment To Cycling

We are a company who believes that through cycling, we can make our environment a better place now and for future generations. We provide our cycling community with products that promotes wellness, fun, and saving the planet. We can all make a difference, so we are committed to helping many charity events by donating our products, providing free tech support, and bringing awareness to these events.

Our Commitment To You

We recognize that customer service is important to our customers, so we have trained our staff around this idea. If you ever feel like we have not excelled in this area, please feel free to contact us and we will make it right. We like to know when we exceed your expectations, so if you had a good experience, please tell a friend and tell us.

Privacy Policy

UBCBike.com is operated by University Bicycle Center, Inc. We will always protect your privacy and we will never share your personal data with third parties.

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

  • your e-mail address
  • your first and last name
  • your street address, city, state and ZIP Code
  • pertinent information specific to an event or activity (where relevant)

More About Email and Postal Addresses

During checkout, we collect data from individual users and send it in a secure SSL connection. If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If you later decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request. Or, for your privacy, every email has an “opt out” link at the bottom of the page.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

Credit Card Information

At the time of check out, when credit card information is collected, it will be transferred to the processor with a secure SSL connection. University Bicycle Center will never keep credit card information on its servers and employees never have access to your credit card information.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.

Effective as of May 1st, 2016

Data Collection

During checkout, we collect data from individual users and send it in a secure SSL connection. From time to time, we will send you an email with coupons or specials. For your privacy, every email has an “opt out” link at the bottom of the page.

Credit Card Collection

At the time of check out, when credit card information is collected, it will be transferred to the processor with a secure SSL connection. University Bicycle Center will never keep credit card information on its servers and employees never have access to your credit card information.

Returns & Exchanges

We understand if a product does not meet your expectations, so we will offer you a 30 day money back guarantee on most items. Items must be returned in new condition with the original packaging. Items not in their original packaging will receive store credit. You have two business days from the time that a package is delivered to make a claim on shipping damage.

Bike Returns

- For Online Customers

Due to packaging problems and possible shipping damage, bikes may not be returned.

- For In-Store Customers

Bikes will be allowed for exchange within 3 business days. Bikes need have the owner’s manual to be in the same condition you received it in.

Warranty

We will help make a claim with the manufacturer if an item is in need of warranty. The manufacturer makes the final decisions on warranties and warranty periods.

Return Instructions

1. Complete the form here.

2. Place the item in a box with adequate packaging so that it meets the shipper’s guidelines.

3. Place a copy of the receipt in the box.

4. Send the package to: UBC Returns, 1220 E. Fletcher Ave., Tampa, FL 33612

5. Make sure to use a shipping service with tracking information and insurance.

6. Keep good records until we have received the item and have contacted you.

For additional information, please contact us at ubc@ubcbike.com or 800-881-2472.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!