UBCBike.com is operated by University Bicycle Center, Inc. We will always protect your privacy and we will never share your personal data with third parties.
Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.
The following types of information may be collected at this website (if you volunteer it):
During checkout, we collect data from individual users and send it in a secure SSL connection. If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If you later decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request. Or, for your privacy, every email has an “opt out” link at the bottom of the page.
If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.
At the time of check out, when credit card information is collected, it will be transferred to the processor with a secure SSL connection. University Bicycle Center will never keep credit card information on its servers and employees never have access to your credit card information.
Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.
Effective as of May 1st, 2016
We understand if a product does not meet your expectations, so we will offer you a 30 day money back guarantee on most items. Items must be returned in new condition with the original packaging. Items not in their original packaging will receive store credit. You have two business days from the time that a package is delivered to make a claim on shipping damage.
- For Online Customers
Due to packaging problems and possible shipping damage, bikes may not be returned.
- For In-Store Customers
Bikes will be allowed for exchange within 3 business days. Bikes need have the owner’s manual to be in the same condition you received it in.
We will help make a claim with the manufacturer if an item is in need of warranty. The manufacturer makes the final decisions on warranties and warranty periods.
1. Complete the form here.
2. Place the item in a box with adequate packaging so that it meets the shipper’s guidelines.
3. Place a copy of the receipt in the box.
4. Send the package to: UBC Returns, 1220 E. Fletcher Ave., Tampa, FL 33612
5. Make sure to use a shipping service with tracking information and insurance.
6. Keep good records until we have received the item and have contacted you.
For additional information, please contact us at firstname.lastname@example.org or 800-881-2472.